A cookie (term known as browser cookie or HTTP cookie or simply cookie) is a small file consisting of letters and numbers, which will be stored on the machine (e.g. computer, mobile terminal, etc.) used by the user to access Go-media's website.

In addition to cookies, there are technical means assimilated to them, being used for the same purposes (e.g. pixels, widgets, identifiers associated with the device, etc.). For the purpose of this document, by the term cookie we mean both cookies and similar technologies.

The cookie is installed through the request issued by a web-server to a browser (ex: Internet Explorer, Firefox, Chrome) and is completely passive (does not contain software, viruses or spyware and cannot access the information on the user's hard drive).

A cookie consists of 2 parts: the name and content or value of the cookie. The duration of the cookie's existence is determined; technically, only the web-server that sent the cookie can access it again when a user returns to the website associated with that web-server.

Cookies themselves do not require personal information to be used and in most cases do not personally identify Internet users.

There are two large categories of cookies:
1) session cookies – these are temporarily stored in the web browser's cookie folder to memorize them until the user exits the website or the browser window (ex: at the time of entry/ exit to/from the user account); they allow the Internet site, for example, to memorize the selected information when a user navigates from one website to another; In their absence, the new page would not recognize the previous activity and, for example, the shopping cart would always be empty);
2) persistent cookies – these are stored on the hard drive of the user's equipment for a default lifetime or until the user manually deletes them.

Go Media uses the following cookies: a) strictly necessary (essential) for the operation of the website, and they may be stored on the equipment/device used by the user without its consent, b) for analysis/statistics și c) for marketing, the last two categories to be used only with the user's consent.

Go Media collects the following data about the website visitor via its own cookies: internal ID, status (active, inactive, deleted), user name or email address, email address, phone number, ID of the agent assigned to the user, the encrypted password to log the user if it changes from the start of the session, the name and surname of the user who is also the customer, the correspondent customer ID (legal data), the type of customer (normal or reseller), if the user is part of Go-media's staff (if it is an agent), the customer's corresponding client level (for generating the related discount price), the type of the customer corresponding to the user ( normal or reseller).

Hotjar

We use Hotjar to better understand users needs and optimize this service and experience. Hotjar is a technology service that helps us better understand the user experience (for example, how long they spend on which pages, which links they choose to click, what users do or do not like, etc.) and this allows us to build and to maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data about user behavior and their devices (especially the IP address of the device (captured and stored only in anonymous form), the screen size of the device, device type (unique device identifiers), browser information (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor Go Media will use this information to identify individual users or to match additional data about an individual user. For more details, see the Hotjar Privacy Policy by clicking this link https://www.hotjar.com/legal/policies/privacy

You can opt out of creating a user profile, storing by Hotjar data about the use of the site and using Hotjar's tracking cookies on other websites by following this this link (opt-out).

Purechat

We use Purechat to operate the live chat system and respond to requests received from our website users. Purechat is also a technology service that uses cookies and other technologies to collect data about user behavior. Purechat stores this information in a pseudonymised user profile. Neither Pure Chat Inc. nor Go Media will use this information to identify individual users or to match additional data about an individual user. For more details, see the Purechat Privacy Policy by clicking on this link: https://purechat.com/privacy.

Google

Go Media uses, for analytics/statistics and site improvement, Google Analytics services. They imply the use of cookies to collect information, in anonymous format, about the number of visitors on the website, the geographic areas where they originate, the websites where visitors came to the site, the pages visited from the site and the time of use. According to Google, it owns servers all over the world, so the collected information can be processed through servers located in a country other than the one where you live. According to Google, regardless of the location where processing is made, it provides the same level of protection as described in its privacy policy and complies with EU-US Privacy Shield standards, which ensure an adequate level of data protection in data processing by Google in USA. www.google.com/intl/ro/policies/privacy/

Facebook

Go Media uses Facebook pixels to collect data about users arriving on their website via Facebook links (e.g. click buttons, page impressions, etc.).

According to Facebook, the data collected is stored on servers worldwide. According to Facebook, it provides the same level of protection as described in its privacy policy and complies with EU-US Privacy Shield standards, which ensure an adequate level of data protection in terms of data processing by Facebook in USA https://www.facebook.com/policies/cookies

Social media platforms

Go Media uses social media, for example, Facebook, Twitter, YouTube, etc., to improve online visibility, and the icons of these platforms are displayed on the Go Media website. If you click on any of these icons, you will be redirected to those sites. Data controllers managing these social media platforms and related websites process, through cookies, both personal data and the content of messages transmitted Go Media through the social media accounts, according to their own personal/privacy data processing policies that we recommend you to read carefully.

Users can set up their browser used for surfing the internet to reject cookies or accept cookies from a specific site. If strictly necessary cookies or functionality are disabled, Go-media's website/websites will not/will work or will function poorly, and certain functionalities will not be available (e.g.: return to a previous page when you browse the site in one session).

Some navigation browsers have the "do not track" function that allows users not to be tracked during browsing. Blocking cookies or using the "do not track" mode may block certain functionalities from our sites.

More information on cookie settings in the main navigation browsers can be found here:
- for Internet Explorer:
https://support.microsoft.com/ro-ro/help/17442/windows-internet-explorer-delete-manage-cookies
- for Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- for Google Chrome:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- for Mac Safari:
https://support.apple.com/ro-ro/guide/safari/sfri11471/mac

More information about cookies in general can be found on the website www.allaboutcookies.org or on http://www.youronlinechoices.com/ro.